Recovery Officer (Microfinance / Fintech) at Fort Knox Outsourcing (6 Openings)

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Recovery Officer (Microfinance / Fintech)

Locations: Abuja (FCT) , Lagos, Ogun, Ondo, Osun, Oyo
Employment Type: Full-time

Key Responsibilities

• Recover overdue loans through outbound calls, SMS, WhatsApp, and physical visits where required.
• Engage defaulting customers to negotiate realistic repayment plans.
• Conduct customer tracing and skip-tracing using fintech tools and field intelligence.
• Update CRM/loan management systems with accurate recovery notes and payment commitments.
• Meet daily, weekly, and monthly recovery targets.
• Collaborate with credit, risk, and customer service teams to resolve repayment issues.
• Escalate high-risk accounts and support legal recovery when necessary.
• Prepare recovery performance reports and portfolio status updates.
• Ensure all recovery activities comply with regulatory guidelines and company policies.
• Maintain professionalism and ethical conduct during all customer engagements.

Requirements

• Minimum of OND/HND/BSc in any discipline.
• 1–3 years’ experience in loan recovery, debt collection, or fintech/microfinance operations is an advantage.
• Hands-on experience with digital lending platforms or loan management systems preferred.
• Strong negotiation, persuasion, and customer engagement skills.
• Ability to work with targets in a fast-paced fintech environment.
• Good knowledge of Lagos routes and field recovery operations.
• Basic proficiency in Microsoft Excel and mobile recovery tools.
• High integrity, resilience, and results-oriented mindset.

Application Closing Date
30tth March, 2026.

How to Apply
Interested candidates should send their CV using Job Title and Location as the subject of the email.