Parents demand better mental health care after the daughter has died in the understaffed London Hospital

A young woman died mentally healthy in a understaffed private hospital in West -London for “neglect” when the employees did not assess the risk she depicted herself, as an investigation found.

Bonnie Young was only 20 years old when she took in her room in her room in her room in her room in her room in her room in her room in her room in her room in her room in her room.

She was 100 miles away from her family in Wimborne, Dorset, and was assured that she had to go to private hospital for her mental health.

However, the Coroners Court of West London heard of a catalog of errors, including “uncertain” personnel levels and a lack of risk reviews that are of crucial importance for Bonnie’s security.

The Cygnet Health Care was affected in 2023 with a fine of 1.53 million pounds due to Bonnie’s death after it was guilty in a criminal prosecution of the quality of care because it had not granted any safe care and treatment.

Bonnie’s family has now spoken publicly for the first time after the investigation to demand better mental health care for young people in need of protection.

Bonnie’s mother Marie, who spoke for herself, Bonnie’s father Jon and her brother Alex, said: “Our hearts are broken. The pain is both mentally and physically like nothing else. Bonnie was not just my daughter, she was my best friend. She was my world.

“Although Bonnie had her fights in addition to her talent for singing and the great sense of humor, she was still the friendly, polite, careless and wonderful daughter who could ever wish for. She will never be forgotten. Nobody should happen.

“Bonnie hesitated to switch to Cygnet Ealing, but it was said that she had to get it so that she could get dialectical behavioral therapy that she had been waiting for almost half of her life, and ultimately so that she could get better.

“However, she found it a challenge, and we found that communication with the hospital was bad. All the answers we got seemed scarce. Everything that had told us was” stopping, and Bonnie got better “.

“I will always believe that Cygnet, which would be entrusted to Bonnie, would have really taken care of her, she would still be with us now.

“We only hope that we can share our story that we can improve for young people in need. I would not like the pain that we face to someone every day.”

Bonnie, in which a personality disorder was diagnosed, spent 18 months in a hospital in a hospital near her house and was transferred to the new Dawn Station of Cygnet Hospital Ealing on November 20, 2018.

The investigation heard that Bonnie isolated and resonated on July 21, 2019, and the following day she was held 15-minute observations. Her mother also made a concerned call to the station after talking to Bonnie in a video call.

In the early morning hours of the next morning, Bonnie was no longer reacted by the only mental health nurse in the station in her room, and she died the following day.

At the time she was found, one of only two service assistants in the station was during a break that night, and no effort was made to contribute additional staff as cover.

The investigation was informed that the level of personnel at night was “unsure” when at least two nurses and two assistants were on duty.

Lawyers from Irwin Mitchell, who represented Bonnie’s family, said that in a serious incident she was involved in a ligature four months ago. However, your care plans and risk assessments have not been updated, and the safety of your room was not properly checked.

When she no longer reacted in her room, the employees tried to use alarms who did not work, and they tried “ineffective HLW”, with Bonnie being on her front, the examination heard.

The jury concluded that the neglect had contributed to her death, and the “lack of documentation at Cygnet was not sufficient to offer Bonnie a safe measure of care”.

Camilla Burton, an experienced human rights lawyer in Irwin Mitchell, said Bonnie’s family believes that her death was “completely avoidable” and added: “Unfortunately, this is not an isolated incident. We continue to see too many cases of young people with psychological health problems that do not receive care that they earn, often from home.

“Young people with mental health problems are among the most endangered in society.

A Cyget spokesman said: “We continue to expand Bonnie’s family and relatives our deepest condolences.

“We are always striving to improve our practices to ensure the provision of a safe, high -quality supply. At the last inspection, the Cygnet hospital rated the Cyget Hospital Ealing as” good “and we continue to work closely with the CQC and other partners to maintain the highest security standards and to maintain compassionate care.

“Although this cannot change what happened, we are not complacent and would like to take this opportunity to convey our sincerely condolences to everyone.”