Operations Strategy & Performance Lead (Remote) – HR On Wheels

Role Overview

• Our client is seeking a driven Head of Operations to lead and scale operations in Nigeria.
• This role will oversee operations, human resources, and team performance, while assuming key responsibilities currently handled by the Founder.
• The company provides IT, Digital Signage, and Creative Support services to businesses in the restaurant and food service industry.

Key Responsibilities

• Oversee operations, team productivity, and performance through clearly defined KPIs and regular performance reviews
• Manage team structure, growth, reporting lines, and task allocation based on business needs
• Provide oversight for recruitment, compensation and benefits management, and performance management processes
• Support employee wellness initiatives and foster a positive workplace culture
• Develop and monitor budgets, financial performance, and strategic plans in collaboration with relevant stakeholders
• Manage company technology assets and operational resources to ensure efficiency

Requirements

• Proven leadership experience managing teams of five (5) or more
• 7–15 years of professional experience, preferably in design, marketing, or related fields
• Strong communication, stakeholder management, and leadership capabilities
• Entrepreneurial, self-driven, and strategic mindset
• A Master’s degree is an advantage
• Experience within the food service industry is an advantage
• International travel or work exposure is an advantage.

Compensation
(Negotiable based on experience)