Hotel Front Desk & Guest Relations Officer (Female) – Efezi Southsea Nigeria Limited

Job Description

• A Hotel Receptionist is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and providing excellent customer service to ensure a pleasant guest experience.

Main Duties & Responsibilities

• Greet guests warmly and professionally on arrival
• Create a positive first impression of the hotel
• Attend to guest inquiries politely
• Register arriving guests and assign rooms
• Verify guest details and process payments
• Handle check-out procedures and issue receipts
• Receive and process room bookings (walk-in, phone, email, online)
• Update room availability in the system or register
• Confirm and modify reservations when necessary
• Answer phone calls and respond to emails
• Pass messages to guests and hotel departments
• Communicate guest requests to housekeeping or maintenance
• Provide information about hotel services and facilities
• Give directions and information about nearby places
• Handle guest complaints calmly and report to management when needed
• Receive payments (cash, POS, transfer)
• Balance daily transactions and submit reports
• Maintain proper billing records
• Maintain guest records and registration cards
• Prepare daily arrival and departure lists
• Keep the front desk area neat and organized.

Technical Skills

• Basic computer knowledge
• Ability to use hotel management software (PMS) is an advantage
• Good knowledge of Microsoft Office.

Staff Benefits

• Staff Meals: Yes
• Staff Layover: Yes

Interested and qualified candidates should send their Applications using the Job Title as the subject of the email.