Customer Service Representative at St.Ives Specialist Hospital

St. Ives Specialist Hospital is a multi-specialist hospital located in Lagos. Since its establishment in 1996, the hospital has been providing dedicated specialist services in women’s, children’s, and family health. The hospital is managed by a group of consultants in various fields, including Obstetrics & Gynaecology, Paediatrics, and Medicine & Surgery.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Responsibilities

• Greet and attend to patients and visitors courteously, ensuring a welcoming and professional environment at all times.
• Handle inquiries via phone, email, and in-person promptly, providing accurate information and resolving issues efficiently.
• Guide patients through registration, billing, and service areas, explaining processes clearly and assisting with documentation as needed.
• Log feedback, complaints, and suggestions systematically, escalating complex or unresolved issues to supervisors for timely resolution.
• Support the coordination of appointments and follow-ups, ensuring scheduling is accurate, timely, and communicated effectively to patients.
• Maintain updated knowledge of hospital services, procedures, and policies to provide informed guidance to patients and visitors.
• Collaborate with medical, administrative, and support teams to ensure seamless patient experience and service delivery.
• Monitor patient satisfaction and proactively identify opportunities to improve service quality and efficiency.
• Contribute to maintaining a clean, organized, and safe reception and waiting area for patients and visitors.

Application Closing Date
20th February, 2026.

How to Apply
Interested and qualified candidates should send their CV using the job title as the subject of the email.