Customer Care Associate In-Store Vacancy – Thirstify.ng

Responsibillities
Customer Engagement & Sales:

• Welcome customers professionally at all times (day and night shifts).
• Understand customer needs and recommend suitable wines, spirits, beers, and mixers.
• Upsell and cross-sell products (e.g., mixers, ice, snacks, gift packs).
• Handle customer enquiries, complaints, and feedback courteously.

Point-of-Sale (POS) Operations:

• Process sales transactions accurately using POS systems.
• Handle cash, POS, transfers, and e-payments with zero discrepancies.
• Issue receipts and ensure proper documentation of sales.
• Carry out shift opening and closing cash reconciliation.

Product Knowledge & Merchandising:

• Maintain strong knowledge of product ranges, promotions, and pricing.
• Ensure shelves are fully stocked, neatly arranged, and price-tagged.
• Monitor fast-moving and low-stock items and report promptly.
• Support visibility of premium brands and promotional displays.

Inventory & Stock Control:

• Receive, count, and verify stock deliveries accurately.
• Prevent stock losses through careful handling and monitoring.
• Track damaged, expired, or returned products.
• Participate in routine stock counts and handover checks.

Compliance & Responsible Sales:

• Enforce legal age restrictions and refuse sales to underage customers.
• Promote responsible alcohol consumption.
• Adhere to company policies and local regulatory guidelines.
• Maintain professionalism during late-night or high-risk periods.

Security & Store Safety:

• Remain alert to suspicious activities, especially during night shifts.
• Follow store security procedures and emergency protocols.
• Coordinate with security personnel where applicable.
• Ensure store cleanliness and safety at all times.

Shift Handover & Reporting:

• Complete detailed shift handover notes (sales, issues, stock, incidents).
• Report operational challenges, customer issues, or security concerns.
• Support smooth transition between shifts to maintain 24-hour continuity.

Customer Loyalty & Experience:

• Build repeat patronage through friendly and efficient service.
• Encourage customer loyalty programs, promos, or repeat purchases.
• Handle VIP or regular customers with discretion and consistency.

Requirements

• Excellent communication and interpersonal skills
• Basic numeracy and POS handling
• Product knowledge of wines & spirits
• Integrity, vigilance, and reliability
• Ability to work shifts, weekends, and nights.