Business Support Officer At Association of Mental Health Providers

The Business Support Officer will play a central role in supporting the effective running of a small but high-impact national charity. The primary focus of this role is providing high-quality administrative support to the Chief Executive and wider team. The postholder will also support basic financial processes and coordinate aspects of membership coordination.

You’ll be working in a busy environment where the work is varied, so you’ll need to be flexible and have a proactive approach to problem solving with good organisational and excellent IT skills. You’ll be the first point of contact for people who need help with a wide range of tasks and will support with admin tasks like assisting with the organisation of meetings/events, coordinating a variety of project work, database administration, and minute-taking.

This is a varied role ideal for someone with strong organisational and interpersonal skills who enjoys working in a collaborative and fast-paced environment. You’ll be at the heart of the organisation, helping everything run smoothly and professionally.

Hours – Full-time, Permanent

Location – Home-based (with occasional travel.) Applicants based in England or Wales only.

Leave – 25 days annual leave and public holidays (+ Birthday leave and 2 wellbeing days)

Salary – £32,000 (+ pension contribution)

There will be a 2-months probationary period.

Job Description

• General administrative and governance support e.g. diary management, organise meetings, board papers, etc.
• Coordinate logistics for governance meetings and staff events, supporting preparation and documentation
• Prepare agendas, take minutes, and handle post-meeting follow-ups including document formatting and distribution
• Ensure records, databases, and filing systems are accurate, up to date, and well-maintained
• Liaise with internal and external contacts including members, responding to enquiries in a timely and professional manner
• Support membership coordination including administration of networks and engagement
• Undertake day-to-day financial processes e.g. credit control, payroll, basic reconciliations, preparing monthly reports
• Maintain oversight of organisational deadlines (e.g. audit, insurance, annual filings)
• Work with the CEO to ensure internal policies, systems, and procedures are up-to-date and effective

Person Specification

• Knowledge of and experience in working in the voluntary and community sector; passionate about mental health policy and delivery
• Proven extensive administrative and finance experience (minimum 2 years) (essential)
• Experience of using MS Office, WordPress, QuickBooks and Benpal (essential)|
• Track record of making efficiencies within administrative process and operations; demonstrable critical thinking to supportively challenge current systems/processes
• Experience of maintaining records in a concise and clear manner
• Professional and proactive, with a strong work ethic
• Attention to detail, with strong proof-reading, written, and verbal communication experience
• Ability to work collaboratively with the team and with external partners
• Organised approach to work, ability to work under own initiative and meet tight deadlines

The duties and responsibilities outlined in this job profile are indicative of the role; however, they are not exhaustive and may be subject to change. In addition, you may be required to undertake other reasonable duties as directed by the senior management team.

Please complete the online application form and submit your CV by 9am, Wednesday 17 September. Interviews will take place week beginning 29 September (TBC).

We would like the successful candidate to commence employment as soon as possible.

We welcome applications from everyone; applicants from under-represented groups especially Black, Asian, and Minority Ethnic communities are actively encouraged to apply.

Depending on capacity, and with sincere apologies, we may only be able to respond to those proceeding to the interview stage of the recruitment process.