Collection Officer at Palmpay Limited – 3 Openings

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Collection Officer

Locations: Ikorodu, Epe – Lagos and Ogun
Job type: Full-time

Job Summary

  •  We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.

Key Responsibilities

  • Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
  • Maintain accurate and updated records of all customer interactions and payment commitments.
  • Meet daily and monthly collection targets to minimize overdue accounts.
  • Resolve customer queries and disputes related to billing or outstanding balances.
  • Identify and escalate accounts that require further legal or administrative action.
  • Ensure all collection activities comply with company policies and legal debt collection regulations.

Requirements

  • 1–3 years’ experience in debt collection, telemarketing, or customer service.
  • Exceptional verbal communication and negotiation skills.
  • Ability to remain calm and professional when handling difficult or confrontational conversations.
  • Strong attention to detail and proficiency in using CRM or database systems.
  • Proven ability to meet performance targets in a fast-paced environment.
  • Good understanding of financial ethics and collection laws.

Benefits

  • KPI: N50,000.

Application Closing Date
Not Specified.

Print Job Listing

Sign in

Sign Up

Forgot Password

Cart

Your cart is currently empty.

Share