Human Resources Operations & Manager – Kiyix Recruitment Hub

Location: Abuja (FCT)
Employment Type: Full-time
Industry: Microfinance Sector

Summary

• The Mid-Level HR Manager ensures effective people operations across the branches.
• This role drives recruitment, onboarding, payroll, performance management, staff development, and compliance while fostering operational discipline and a culture of accountability.
• The manager will work closely with branch leadership to build a high-performing, scalable, and field-capable team.

Key Responsibilities
Recruitment & Talent Acquisition:

• Lead end-to-end recruitment for branches and head office roles.
• Develop job descriptions, adverts, and selection criteria aligned with operational priorities.
• Screen, interview, and evaluate candidates to ensure field readiness and cultural fit.
• Manage candidate pipelines and maintain recruitment records in a centralized system.

Onboarding & Induction:

• Design and implement standardized onboarding programs for new hires.
• Ensure new staff understand operational expectations, reporting lines and values.
• Coordinate training handoff for internal promotions (e.g., CO-to-Branch Manager programs).

Payroll & HR Operations:

• Administer accurate and timely payroll across branches.
• Maintain personnel records, contracts, and HR compliance documentation.
• Manage statutory compliance, labor laws, and employee benefits.

Performance Management:

• Develop and implement performance management frameworks and KPIs.
• Conduct performance appraisals, monitor staff productivity, and provide actionable feedback.
• Identify high-potential staff and support succession planning.

Staff Development & Training:

• Design staff development programs to strengthen operational discipline and field competence.
• Mentor branch managers and team leads on people management and leadership skills.
• Coordinate ongoing training initiatives to align skills with organizational priorities.

Employee Relations & Culture:

• Promote a culture of accountability, discipline, and operational excellence.
• Address employee concerns, grievances, and workplace conflicts in line with policies.
• Support initiatives to improve employee engagement and retention.

Reporting & Analytics:

• Generate HR reports on recruitment, retention, performance, and workforce metrics.
• Provide actionable insights to executive leadership to support strategic workforce planning.

Key Performance Indicators (KPIs)

• Time-to-hire for critical positions.
• Retention rate of high-performing staff.
• Compliance with payroll and HR policies.
• Effectiveness of staff development and training initiatives.
• Engagement and satisfaction scores across branches.

Qualifications

• HND or Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 3 years’ experience in HR management, preferably within microfinance, banking, or field operations.

Skills & Competencies:

• Strong knowledge of HR processes, labor laws, and regulatory compliance.
• Proven experience in recruitment, performance management, and staff development.
• Strong interpersonal, coaching, and conflict resolution skills.
• Ability to drive accountability and operational discipline across multiple, remote locations.
• Data-driven decision-making and analytical mindset.
• Excellent organizational, multitasking, and project management abilities.