Customer Support Associate – Pedini Nigeria Limited

Customer Support Associate – Pedini Nigeria Limited

Responsibilties

• Be responsible for the day-to-day management of the Customer Services Department.
• Analyse and summarize customer issues to prepare appropriate development solutions/clarifications to respond to customers.
• To ensure the full implementation of the Customer Services strategy across the business.
• To ensure that the Customer Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives.
• To ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.
• To ensure that all customer enquiries, requests, and complaints regarding product information, pricing, orders, delivery, billing and returns are satisfactorily managed, resolved and closed within agreed timescales.
• To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.
• Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
• Participate and contribute to relevant management meetings.
• Promote effective communication throughout all levels of the Customer Services function.
• Ensure Customers are provided with detailed information
• Escalate complex or unresolved issues to appropriate team managers for further investigation and resolution.
• Keep accurate record/databases of customers
• Ensure follow up with every client, after every purchase by email and ensure 100% satisfaction rate and customerretention.
• Manage and lead the call centre team.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 5 – 10 years experience.